Support
We are here when something is not working.
Whether you are setting Sentri up for the first time or something has stopped reporting, the fastest way to reach a person is to email us.
In an emergency, call 911 first.
Sentri is not an alarm monitoring company and is not licensed as one. It does not replace smoke alarms, carbon monoxide alarms, or calling the emergency services. If there is a fire, a flood in progress, or anyone is in danger, call 911 and deal with us afterwards.
Email support
support@sentripro.comWe read everything that arrives here and reply to each one.
Please include
- The email address your Sentri account uses
- Which app you are using — Sentri Home or Sentri Commercial
- The device or integration involved, if there is one
- What you expected to happen, and what happened instead
- Roughly when it happened, so we can find it in the logs
Connecting a device
Sentri reads your existing sensors and cameras through the accounts you already use, so most setup happens in the other vendor's app first. If a card still says Not connected after you have signed in, tell us which vendor and we will look at the handoff from our side.
Your plan and licence
A licence covers a set number of homes or buildings. If a property is not appearing, or you need to move a licence to a different address, email us from the address on the account and we will sort it.
Alerts that did not arrive
Alerts reach you through the mobile app rather than a browser, so a device that is signed out or has notifications switched off will stay quiet. Tell us the time you expected an alert and we can tell you what we received and what we sent.
Your data
What we collect, who processes it and how to ask for it back is set out in the privacy policy. If you want your account and its data deleted, email us and say so plainly — we do not need a reason.